Senior Interaction Designer
About Paidy Inc.
Paidy is Japan's pioneer and leading BNPL service with the mission to spread trust through society and to give people room to dream.
Paidy offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences. Paidy uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. Paidy increases revenue for merchants by reducing the number of incomplete transactions, increasing conversion rates, boosting average order values, and facilitating repeat purchases from consumers.
Paidy has reached an agreement to join PayPal, the global payments company. Paidy will continue to operate its existing business, maintain its brand and support a wide variety of consumer wallets and marketplaces by providing convenient and innovative services.
Paidy continues to innovate to make shopping easier and more fun both online and offline. For more information, please visit http://www.paidy.com.
The Experience team is responsible for connecting UX, CX, and EX to develop experiences that have a long-term meaningful impact. We strongly believe that our employees should feel connected to the purpose of Paidy before we can take care of our customers the way we want to be treated. The Experience team offers 3 distinct areas of expertise: Experience Strategy and Research, Product and Creative Design, and Content and Community.
We are looking for a passionate and preserving design leader who knows how to build meaningful experiences and goes out of her/his way to achieve it. You will function as an Interaction Design Lead on complex projects and direct the work of other interaction designers. You will collaborate closely with Product Managers, Engineers, Customer Support, Legal, Marketing, and Sales to translate business and customer needs into insights-driven design solutions. In this role, you’ll have ownership where you make well-informed decisions on how the product works while collaborating closely with the Creative Director on how the product looks and feels. This position does NOT require to officially manage designers (i.e. Conducting 1:1s and performance appraisal etc.) but you will be responsible for the quality of work of other Interaction Designers.
Your Duties & Responsibilities:
- Optimize information architecture, navigation systems, site templates, and design system
- Work with UX researcher to identify research needs, develop research plans, participate in analysis and synthesis, turn insights into action and to ensure the research findings are used during the decision-making process
- Work closely with Creative Director to enhance the overall UI experience
- Facilitate design thinking workshops and develop journey maps and service design blueprints to identify opportunities and align strategic goals across organizations
- Manage projects from concept to execution - from problem statement development to delivering detailed specs to the engineering team for accurate implementation and smooth QA
- Work with Scrum Master to define project management processes, standards, and best practices with the goal of improving cross-functional collaboration, workflows, project estimations, and resourcing
- 10+ years of experience designing across multiple platform digital interaction design for leading brands (minimum of 5 years designing for native apps)
- Expert knowledge of user-centered design principles, design thinking methodology, and user research methodologies
- Excellent project management skills to identify any risks, manage deadlines, and be able to handle projects that vary in scope and complexity
- Experience building a comprehensive design system
- Experience working in an agile environment and training others
- Experience facilitating workshops and brainstorm sessions
- Comfortable taking vague directions from the executive team members and presenting viable solutions promptly with strong design rationale regarding your decisions
- Expertise with common design tools (InVision, Sketch, Abstract, Overflow, and Adobe CS, etc.)
- Financial or retail services industry experience
- Leadership experience
- Lead and inspire a team of Interaction Designers by setting higher standards
- Use active listening skills to resolve conflicts with stakeholders
- Help team navigate through periods of growth and change
- Demonstrate Paidy values every day - to take the hassles out of payment and purchase experiences from our customers
- Bachelors or higher degree in Design, Human-Computer Interaction, CS, or related field.
When you applying, please include URLs for an online portfolio to be considered. Please include details of your responsibilities and accomplishments for each of the samples provided.
- Please note that you must be eligible to work in Japan.
- Paidy team will ask about your user experiences with Paidy Apps during the interview. Please download Paidy App and try it out!
- iOS: https://apps.apple.com/jp/app/paidy/id1220373112
- Android: https://play.google.com/store/apps/details?id=com.paidy.paidy&hl=en&gl=US
For those who are not able to download Paidy App, due to the regional restrictions, please be advised that you download the similar App, such as Klarna, Afterpay, Affirm and so forth, and come up with your opinions on these applications and services.
Be a winner / 勝ちにこだわる
- Beat expectations / 常に期待値を超える
- Display surprising speed / 人をスピードで驚かす
- Embrace risk / リスクを恐れない
Own it and deliver / 結果を出す
- Commit to what, when and how to deliver/ 目的・やり方・期限にコミットする。
- Own the actions to deliver / 結果のためのアクションにこだわる
- Embrace conflict when needed to deliver results / 必要なら対立・衝突も恐れない
Play an integral role / 大切なピースになる
- Make an irreplaceable contribution to our business / 替えの効かない貢献をする
- Embrace and bridge differences in language and culture / 皆が言語と文化の架け橋になる
- Raise the bar / スタンダードを上げ続ける