Collection Activity Lead

2023/04/06

Paidy

About Paidy, Inc.

Paidy is Japan's pioneer and leading BNPL service company. At Paidy we believe in creating simple, instant experiences to take the hassle out of shopping with a touch of magic.

Paidy offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences. Paidy uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. Paidy increases revenue for merchants by reducing the number of incomplete transactions, increasing conversion rates, boosting average order values, and facilitating repeat purchases from consumers.

Paidy was acquired in September 2021 by PayPal, the global payments company. Paidy continues to operate its existing business, maintain its brand and support a wide variety of consumer wallets and marketplaces by providing convenient and innovative services.

Paidy continues to innovate to make shopping easier and more fun both online and offline. For more information, please visit http://www.paidy.com.

About Position

The Collection Activity team at Paidy is responsible for collection activity.

S/he will also be responsible to creating collection business flow and collection vender management.

Key Role and Responsibilities

Creating business flow for collection activity in-house
Make Paidy collection strategy, Plan
Improve collection process such as Email, SMS, Call, Letters etc. to increase the number of collections,
Led collection activities
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Collection data analysis with risk team
Vender management
Recruit and educate the team staff to achieve the goal

Skills and Requirements

3 to 5 years of Professional Experiences in an Operation / collection field.
Management experience 3-5 years
Communication skills:
- Language: Verbal and written Fluency in both English and Japanese
- Strong communication skills to establish collaborative working relationships with other departments.
Strong Excel skills
Detail oriented and high level of numeracy
Paidy team will ask about your user experiences with Paidy Apps during the interview. Please download Paidy App and try it out!
- iOS: https://apps.apple.com/jp/app/paidy/id1220373112
- Android: https://play.google.com/store/apps/details?id=com.paidy.paidy&hl=en&gl=US

For those who are not able to download Paidy App, due to the regional restrictions, please be advised that you download the similar App, such as Klarna, Afterpay, Affirm and so forth, and come up with your opinions on these applications and services.