Operations Business Analyst


About Paidy, Inc.

Paidy is Japan's pioneer and leading BNPL service company. At Paidy we believe in creating simple, instant experiences to take the hassle out of shopping with a touch of magic.

Paidy offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences. Paidy uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. Paidy increases revenue for merchants by reducing the number of incomplete transactions, increasing conversion rates, boosting average order values, and facilitating repeat purchases from consumers.

Paidy has reached an agreement to join PayPal, the global payments company. Paidy will continue to operate its existing business, maintain its brand and support a wide variety of consumer wallets and marketplaces by providing convenient and innovative services.

Paidy continues to innovate to make shopping easier and more fun both online and offline. For more information, please visit http://www.paidy.com. 


About Position

Paidy’s Operations Division is currently looking for an experienced hire with expertise in business analytics and reporting to further its efforts to make the best operating system.
The successful hire will have the opportunity to own large swaths of Paidy’s operations including Customer Success, Collections, eKYC, and overall business strategy, collaborating frequently with CQO, Head of Customer success, Operation Manager and other key stakeholders.

To be a successful member of the team, you should be highly adaptable, excited to learn about diverse parts of Paidy’s operations, and eager to champion the use of data-driven business strategy. 


Key Role and Responsibilities

  • Develop a deep understanding of the entire operations of Paidy’s business and the ways in which ongoing  operation may impact Paidy’s profitability
  • Uses GA4 to analyze user behavior leading up to CS inquiries and suggests ways to reduce CS inquiries.
  • Apply modern data science techniques to analyze consumer data and produce operation performance insights
  • Act as a primary business stakeholder, collaborating closely with the CQO, Head of Customer success, directly building operation business analytics  models
  • Make & Propose AB test plans


Skills and Requirements

  • At least 3 to 5 years of Professional Experiences in business analytics, preferably in BNPL or other finance related industry.
  • Bachelor’s degree or higher, preferably in a quantitative field, or equivalent experience
  • Familality with GA4(Google Analytics 4)
  • SQL /  Python / R or similar coding experience
  • Familiarity with AWS / Github is advantageous
  • Business English is required, Japanese skills are a strong advantage
  • Most importantly, we are looking for a smart person eager to take responsibility and learn
  • Detail oriented and high level of numeracy
  • Paidy team will ask about your user experiences with Paidy Apps during the interview. Please download Paidy App and try it out!

    • iOS: https://apps.apple.com/jp/app/paidy/id1220373112

    • Android: https://play.google.com/store/apps/details?id=com.paidy.paidy&hl=en&gl=US


For those who are not able to download Paidy App, due to the regional restrictions, please be advised that you download the similar App, such as Klarna, Afterpay, Affirm and so forth, and come up with your opinions on these applications and services.

  • Please note that you must be eligible to work in Japan.


What We Offer You

  • Diversified team with 238+ colleagues from 42+ countries
  • Exciting work opportunities in a rapid-growing organization
  • Cross-functional collaboration
  • Flexible work-from-home arrangement
  • Competitive salary and benefits


Paidy Values

Be a winner / 勝ちにこだわる

  • Always seek to beat expectations / 期待値を超える為に常に努力する
  • Display surprising speed and resourcefulness / 人をスピードと機知で驚かす
  • Overcome weaknesses by leveraging the strength and help of others to win / 仲間の強みを活かしたり協力を得ることで、自身の弱みや足りない点を克服する

Own and deliver, together / 共に結果を出す

  • Fully support the final decision even if at times you may disagree / たとえ意見が対立することがあったとしても、最終決定を全面的に受け入れ支持する
  • Acknowledge and gather the power of others, by communicating and collaborating with them / 仲間の力を認めて活用し、積極的にコミュニケーションをとり、協力する
  • Show a will to own actions and go the extra mile without being asked / 行動について強いオーナーシップを持ち、言われずとも業務を遂行しきる覚悟を持つ

Be a valued team member / 価値を認められるメンバーになる

  • Strive to play an integral role / 替えの効かない役割を果たす
  • Embrace and bridge differences in perspective, language and culture / 異なる意見・考え方、言語と文化の架け橋になる
  • Don’t compromise - raise the bar for yourself and others / スタンダードを上げ続けることに妥協しない