Technical Writer
About Paidy, Inc.
Paidy is Japan’s pioneer and leading BNPL service company. At Paidy we believe in creating simple, instant experiences to take the hassle out of shopping with a touch of magic.
Paidy offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences. Paidy uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. Paidy increases revenue for merchants by reducing the number of incomplete transactions, increasing conversion rates, boosting average order values, and facilitating repeat purchases from consumers.
Paidy was acquired in September 2021 by PayPal, the global payments company. Paidy continues to operate its existing business, maintain its brand and support a wide variety of consumer wallets and marketplaces by providing convenient and innovative services.
Paidy continues to innovate to make shopping easier and more fun both online and offline. For more information, please visit http://www.paidy.com.
About Position
As technical writer, you will be responsible for testing and delivering customer documentation for Paidy’s services, including helping to build out the HTML documentation with sample code, tutorials, quick-start guides, etc. You will also be the owner for engineering-wide documentation such as processes and use cases.
Key Role and Responsibilities
● Deliver high-quality documentation that helps external developers integrate Paidy’s services.
● Work closely with Engineering teams to gather information, ensure documentation is accurate and complete, create code samples, and coordinate its translation and publication.
● Create and maintain internal technical documentation for Engineering teams, such as process documentation and technical specifications.
● Work with the Technical Account Managers to create and edit API documentation for merchants, and to answer merchants’ queries quickly and clearly.
● Act as a liaison between Engineering and the other teams at Paidy, documenting the high-level requirements for feature requests, identifying risks, and documenting use cases.
● Assist the Product team with writing user stories and product documentation.
Skills and Requirements
Qualifications include:
● Bachelor’s degree in English, Technical Writing, or equivalent experience
● JLPT N1 or equivalent
● Native-level English
● 2-5 years of experience writing documentation
● Ability to write consistent, maintainable, high-quality documentation for a technical audience
● Ability to work and learn independently
● Ability to communicate efficiently in cross-functional teams
Nice to have:
● Experience with REST API documentation solutions
● Experience working in FinTech industry
● Familiarity with JSON, HTML, and markup language
● Experience with Git and GitHub
● Experience with creating and editing graphics
Paidy team will ask about your user experiences with Paidy Apps during the interview. Please download Paidy App and try it out!
For those who are not able to download Paidy App, due to the regional restrictions, please be advised that you download the similar App, such as Klarna, Afterpay, Affirm and so forth, and come up with your opinions on these applications and services.
What We Offer You
- Diversified team with 229+ colleagues from 40+ countries
- Exciting work opportunities in a rapid-growing organization
- Cross-functional collaboration
- Flexible work-from-home arrangement
- Competitive salary and benefits
Paidy Values
Be a winner / 勝ちにこだわる
Beat expectations / 常に期待値を超える
- Display surprising speed / 人をスピードで驚かす
- Embrace risk / リスクを恐れない
Own it and deliver / 結果を出す
- Commit to what, when and how to deliver/ 目的・やり方・期限にコミットする。
- Own the actions to deliver / 結果のためのアクションにこだわる
- Embrace conflict when needed to deliver results / 必要なら対立・衝突も恐れない
Play an integral role / 大切なピースになる
- Make an irreplaceable contribution to our business / 替えの効かない貢献をする
- Embrace and bridge differences in language and culture / 皆が言語と文化の架け橋になる
- Raise the bar / スタンダードを上げ続ける